Frequently Asked Questions

Frequently Asked Questions

What makes Tern Wear different from other cooling vests?

We combine Japanese cooling technology, rechargeable battery fans, and premium lightweight materials to deliver superior airflow and comfort without compromising durability or design.

Who is Tern Wear for?

Tern Wear is built for construction crews, landscapers, warehouse teams, and outdoor enthusiasts — anyone who works or plays hard in the heat.

How does the fan-cooled vest work?

Dual high-output fans pull in air from outside, circulating it through the jacket’s internal channels to lower your body temperature and keep you cool even in extreme heat.

What are the power options?

Tern Wear vests use a rechargeable lithium-ion battery pack that provides up to 12 hours of cooling on a single charge, depending on speed setting and model.

Are the fans removable for washing?

Yes! The fans and battery pack can be easily detached, allowing you to safely wash the vest according to the care instructions on the label.

How should I clean my vest?

Remove all electronics before washing. Hand wash or machine wash on a gentle cycle with cold water, then hang dry — do not tumble dry or bleach.

How do I charge the battery pack?

Plug the battery into the provided wall charger. A full charge typically takes 3–4 hours and can last up to 12 hours, depending on usage.

Can I use other batteries or fans?

We recommend using official Tern Wear batteries and fans for optimal performance and safety.

FOR SHIPPING &
RETURN POLICIES

Where do you ship from?

All Tern Wear products ship from San Diego, California, USA.

How long does shipping take?

Most orders ship within 1–2 business days and arrive in 3–5 business days within the continental U.S.

Do you ship internationally?

Yes! We currently ship to Canada and select international destinations. International shipping times vary depending on location.

How do I start a return or warranty claim?

Visit our Returns Page or contact our support team at support@ternwear.com for easy step-by-step instructions.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you’re not happy with your Tern Wear gear, return it unused and in original condition for a refund or exchange.

Our Customers’ Feedback

FIND YOUR ANSWER
FROM REAL CUSTOMERS

Miguel R.,
Concrete Finisher

I work construction in Texas, and this vest is a total lifesaver. Keeps me cool through 100° days without feeling heavy or bulky. The airflow hits exactly where it needs to — I won’t work another summer without it. 

Emily C.,
Outdoor Enthusiast

I actually wear this vest while hiking and fishing too. It’s lightweight, easy to recharge, and keeps me cool on long days. Great crossover gear for work and outdoors.

Kevin M.,
Baseball Coach

I live in Arizona and coach youth baseball. I’ve tried cooling towels and vests before, but nothing compares to this. The fans circulate air perfectly — it’s like carrying your own breeze.

Valentine Gibbs

I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Lisa Stone

You have not tried fresh coffee until you've tried this one. We saw this coffee roasted meticulously and shipped as soon as it came out of the roaster. Just try one bag and you will be hooked. We are true coffee "snobs" and this is the only coffee that suits our tastes. Try it in a french press for an unbelievable fresh coffee experience! Thank you so much! A Perfect cup every time!

Cliff Lindsey

My wife stumbled across The Coffee Scoop at a tasting demo held at Frey's Better Foods in Hellertown, PA. She bought a bag of coffee, and we've been hooked ever since. Not only are these the best coffees we've ever tasted, they're also organic and fair trade. We've since moved to Colorado, so now we order online. The shipments always arrive sooner than we expect. 110% happy customers.

Cannot Find Your Answer?

SEND US A MESSAGE